Contact us
At Jetstar we value our customers' feedback. If you would like to make a reservation by phone, or have an enquiry regarding an existing reservation, please call Jetstar Telephone Reservations or one of our GSAs on the numbers below.
If you have any feedback relating to our customer services or web site please forward them in writing to the applicable address.
| AUSTRALIA | |
| Telephone Number | 131 538 (+ 61 3 8341 4901) |
| Monday to Sunday | 24 Hours (AEST) |
| CAMBODIA (Phnom Penh) | |
| Telephone Number | + 855 23 220-909 |
| Monday to Saturday | 8am to 6pm (Local Time) |
| Siem Reap (Angkor Wat) | |
| Telephone Number | + 855 63 964-388 |
| Monday to Saturday | 8am to 6pm (Local Time) |
| HONG KONG | |
| Telephone Number | + 852 2918 1771 |
| Monday to Friday | 9am to 6pm (local time) |
| Sat, Sun & Public Holidays | 8am to 5pm (local time) |
| INDONESIA | |
| Telephone Number | + 21 385 2288 |
| Monday to Friday | 8am to 6pm (local time) |
| Saturday | 8am to 1pm (local time) |
| Sun & Public Holidays | Closed |
| 24 hour assistance | + 001 803 61 691 |
| JAPAN | |
| Call Centre | + 800 4008 3900 (toll free 24 Hours)* |
| + 0034 800 400 839 (24 Hours) | |
| Trade | + 800 4008 4000 (Toll free, 24 Hours)* |
| + 0034 800 400 840 (24 Hours) | |
* Please note: you will need to place your telephone carrier's access code at the front of this number.
| MALAYSIA | |
| Telephone Number | 1800 81 3090 |
| Monday to Sunday | 24 hours |
| MYANMAR | |
| Telephone Number | + 951 252 007 / 252 440 |
| Monday to Friday | 9.30am to 5.30pm (local time) |
| Saturday | 9.30am to 1pm (local time) |
| NEW ZEALAND | |
| Telephone Number | + 0800 800 995 (+61 3 8341 4901) |
| Monday to Sunday | 24 Hours (AEST) |
| PHILIPPINES | |
| Telephone Number | + 63 2900 3051 |
| Monday to Friday | 9am to 6pm (local time) |
| Sat, Sun & Public Holidays | Closed |
| SINGAPORE | |
| Telephone Number | + 65 6822 2288 |
| Monday to Friday | 9am to 6pm (local time) |
| Sat, Sun & Public Holidays | 8am to 5pm (local time) |
| 24 hour assistance | + 800 6161 977 |
| TAIWAN | |
| Telephone Number | + 886 (2) 8176 2288 |
| Monday to Friday | 9am to 6pm (local time) |
| Sat, Sun & Public Holidays | 8am to 5pm (local time) |
| THAILAND | |
| Telephone Number | + 66 2267 5125 |
| Monday to Friday | 8.30am to 5.30pm (local time) |
| Saturday | 8.30am to 12.30pm (local time) |
| 24 hour assistance | + 001 800 61 1 2957 |
| USA | |
| Call Centre | + 1866 397 8170 (24 Hours) |
| Trade | + 1866 397 8172 (24 Hours) |
| Groups | + 1866 397 8171 (Mon-Fri, 8am-6pm AEST) |
| VIETNAM | |
| Telephone Number | + 84 8 9105375 |
| Monday to Friday | 8.30am to 5.30pm (local time) |
| Saturday | 8.30am to 12.30pm (local time) |
| 24 hour assistance | + 1800 1561 |